✰ ORDERS & SHIPPING
How can I change my order?
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Orders may ship 2-4 business day after you order. but certain products may have a longer processing time which will be noted in each item description. *NOTE: during restocks, special product events & new releases, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- The time of year or special promotions (holidays, (flash sales, etc)
- Brand your order. Some brands have varying processing times which are noted in each item description.
Priority Mail USPS: 5-7 Business Days
INTERNATIONAL: We do not currently offer an option to ship internationally. If you have any questions or special requests about international shipping, email email@example.com and there may be an accomodation we can make with you. This is not a guarantee.
Where do you ship from?
5120 Bedford Avenue
Los Angeles, CA 90056
Our shipping hub is located in Los Angeles, California. is our main hub. Though we are already planning on adding new shipping locations all over the country and the world in the near future. Some brands may dropship from their departments in other places in the USA and elsewhere. This will be noted in each item description.
How much is shipping?
FREE SHIPPING ALL THE TIME.
There is no additional shipping fee on any of the products offered in the BEN FRIEND LA shop.
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. So please do your research.
How do I track my order?
Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add firstname.lastname@example.org to your safe sender’s list.
Where are the items in your store made?
All my Ben Friend x FAKEBESTFRIEND clothing is American Made. I create everything in Los Angeles, CA.
All Ben Friend x FAKEBESTFRIEND pieces and materials are manufactured and sourced in Los Angeles, California and Oahu, Hawaii.
Designer reworks are made in the country listed on their tags but finished by me in Los Angeles.
Other brands carried in my shop will clearly state their manufacturing origin in the item descriptions.
When will my favorite Ben Friend x FAKEBESTFRIEND piece be back in stock?
Ben always announces his current re-stocks on his social media.
Please subscribe to his blog for all new product announcements. www.fakebestfriend.com/subscribe