How can I change my order?

Once an order is submitted, we do have limited time before we can no longer make a change.  This is due to the multitude of shipping hubs, warehouses and brand collabs I have organized in order to create a unique online shopping experience for you.
You can send most changes to assist@fakebestfriend.com -  My team will be happy to make reasonable changes to your order as long as it has not already been shipped or is not currently in the process of being created if it is a made to order item.  We do not guarantee that your request for changes to your order will be fulfilled.
Reach out to our chat available in our store: www.fakebestfriend.com - to submit any inquiries prior to completing your purchase.

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. PST, excluding weekends and major USA holidays.

Orders may ship 2-4 business day after you order. but certain products may have a longer processing time which will be noted in each item description.

*NOTE: during restocks, special product events & new releases, there can be an additional 2-4 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • The time of year or special promotions (holidays, (flash sales, etc)
  • Brand your order.  Some brands have varying processing times which are noted in each item description.

ESTIMATED transit times are shown when you checkout, prior to capturing your payment. Please note that this time frame is an estimate and not at all a guarantee from us - once your order is in the hands of the carrier - we cannot claim responsibility for the item.  Please contact whatever service you chose at checkout for package updates directly.

All automated tracking emails sent from us are automated and information provided in those emails originates with the carrier providing the information.  We do not have any information visible that you cannot see.


  • UPS®

UPS® Ground
UPS Worldwide Express®

  • USPS

Priority Mail
Priority Mail Express


DHL Express



  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Saver®
  • UPS® Ground

DHL Express

INTERNATIONAL (The rest of the world):


  • DHL Express Worldwide
  • UPS®
UPS 3 Day Select®
UPS Next Day Air Saver®
UPS Next Day Air®
UPS Worldwide Expedited®
UPS Worldwide Express®
UPS® Ground
UPS® Standard
  • USPS


First Class Mail
First Class Package
Priority Mail
Priority Mail Express
Priority Mail Express International
Priority Mail International

Rates are based on a customer’s address and the weight and dimensions of their order.

Where do you ship from?

Main US Office:

Mailing Address for inquiries or fan mail:

5120 Bedford Avenue

Los Angeles, CA 90056

Our main office and shipping hub is located in Los Angeles, California.   But we leverage multiple shipping hubs in both the US and internationally.  See below for details on international shipping hubs:




Travessia Prat de la Riba 95

Sant Climent de Llobregat,

08849 Spain






How much is shipping?

Rates are based on a customer’s address and the weight and dimensions of their order.

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.  So please do your research.

How do I track my order?

Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email. 

If you don't see the email in your inbox try checking your spam folder or add assist@fakebestfriend.com to your safe sender’s list.

Where are the items in your store made?

Most Ben Friend x FAKEBESTFRIEND pieces and materials are manufactured and sourced in Los Angeles, California and Oahu, Hawaii.

x 2 pieces are made in the country listed on their tags but finished by me in Los Angeles.  These items are usually renewed pieces from my styling archives that have additional embellishment, distressing or detailing.

Other brands carried in my shop will clearly state their manufacturing origin in the item descriptions.

When will my favorite Ben Friend x FAKEBESTFRIEND piece be back in stock?

Ben always announces his current re-stocks on his social media accounts.

Please also subscribe to his blog for new product announcements. www.fakebestfriend.com/subscribe